Field Service Representative/ Trainer

RSC2 INC

8d•$46,000 - $111,000•Onsite

About The Position

Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. We are seeking a Field Service Representative / Trainer Intermediate to join RSC2 INC We are seeking a skilled Field Service Representative / Trainer to support the fielding, coordination, sustainment, and management of Electronic Warfare (EW) systems. This role is based at Aberdeen Proving Ground, MD, and plays a key part in ensuring successful delivery, integration, user training, and lifecycle support for EW capabilities.

Requirements

Minimum of 5 years of relevant experience.
High school diploma or GED; additional education or certifications desired.
Demonstrated experience leading training and fielding operations.
Experience with property accountability and chain of custody procedures.
Proven ability to plan, coordinate, and execute training and fielding activities.
Experience developing training materials and technical manuals.
Strong instructional skills, including the ability to teach complex concepts to large groups effectively.
Active Secret Clearance required; TS/SCI preferred.
Willingness to travel up to 75%.
Experience with Army logistics and property transfer processes.
Proficiency with Microsoft Excel and familiarity with other Microsoft Office tools.
Ability to brief effectively in an Army operational context.
Experience managing or coordinating activities involving military personnel, civilians, and contractors.

Nice To Haves

Demonstrated experience with Electronic Warfare (EW), Signals Intelligence (SIGINT), and Cyber capabilities.
Background in Signals Intelligence (SIGINT) is highly desirable, as SIGINT is a primary military occupational specialty supported by this position.
Familiarity with SIGINT equipment and the ability to meet additional New Equipment Training (NET) requirements for SIGINT systems is preferred.
TRADOC Instructor Certification preferred.

Responsibilities

Support the planning, scheduling, coordination, and execution of EW system delivery, integration, and training events.
Provide maintenance, sustainment, and oversight of EW equipment, software, and training materials.
Conduct New Equipment Training (NET) and New Equipment Fielding (NEF) for soldiers and civilians.
Travel extensively to support EW&C mission requirements, including CONUS and OCONUS locations.
Prepare detailed After Action Reports documenting activities and findings during NET/NEF events.
Deliver on-site or remote system support during program test events.
Participate in Technical Manual Validation and Verification events and Logistics Maintenance Demonstrations.
Engage in Product Support IPTs and brief Product Support leadership on current and upcoming NET/NEF activities.
Provide reach-back support for users seeking assistance with training, maintenance, or sustainment needs.
Review and provide feedback on Technical Manuals, Training Support Packages, and Training Lesson Plans.
Ensure training and fielding products comply with applicable policy and regulatory requirements.