Field Service Representative - Toolmaker

ATS Automation Tooling Systems • Chicago, IL

71d • $30 - $48

About The Position

The world isn't standing still, and neither is ATS Life Sciences - We don't follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Requirements

• Tool & die maker, Millwright, MTBI, or equivalent. Design experience is an asset.
• Greater than three (3) years of experience within a mechanical automation environment
• Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization
• Self-motivated, proactive, and willing to take on new challenges and tasks
• Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)
• Experience using Salesforce would be an advantage
• Strong communication skills, ability to build and maintain relationships, Customer-Centric
• Requires excellent interpersonal and commercial skills
• Strong command of the English language with the ability to communicate effectively, both orally and in writing
• Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience
• The ability to read drawings, reference manuals and assembly systems instruction guides is essential
• Dependable with a great work ethic and attendance
• Able to work independently in a fast-paced environment with no supervision
• Driving license in good standing is essential
• Required to be able to travel to the US, Canada and Europe
• Required to locate for the period of the system build (at any of our ATS manufacturing sites)

Responsibilities

• Integration with the CAPEX Team - Being a valued and contributing team member of the build team
• Building Strong Relationships - With the other members of the Build Team, CAPEX PM, and customers
• Deepening Product Knowledge - Understanding the customer's product and assembly process
• Enhancing Technical Skills - Learning critical processes, station alignments, and complex station assembly
• Operational Proficiency - Gaining hands-on experience with HMI fault messaging, and machine diagnostics
• Collaborative Problem-Solving - Working closely with the assembly team lead to troubleshoot and refine integration
• Service Strategy Involvement - Engaging in integration, Pre-FAT, FAT, teardown, installation & SAT
• Execute the Service Support Strategy POST- SAT as per contract including formal and informal training as required
• Transfer of knowledge to the customer
• Primary liaison to the customer
• Facilitate warranty/non-warranty claims with the customer centric team
• Responsible for driving operational and performance metrics and key performance indicators (KPI's) of the equipment
• Troubleshoot mechanical equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements
• Operate system to demonstrate equipment operation and to analyze malfunctions
• Record changes to the mechanical system or component schematics following our red line process
• Provide information for machine technical documentation
• Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting
• Work with suppliers to resolve technical issues at customers' sites
• Make recommendations for repair/replace changes only on items that require changes
• Follow customers' safety regulations while at their facility
• Determine what is a warranty/non-warranty issue with the customer centric team
• Maintain service reports and bulletins as required and submit them to the appropriate departments
• Responsible to meet or exceed customer expectations in an efficient manner
• Be able to make accurate equipment audits and reports
• Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance
• Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development
• Maintain International Standardization Organization (ISO) standards
• Work on site at customer's facility daily and be required to provide weekly time and site report details
• Reside near the customer site for quick responsiveness
• Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday
• Work within the employee handbook requirements of embedded resources within the embedded contract
• Other duties as assigned

Benefits

• Competitive starting salaries (compensation will be determined based on the location of the embedded resource: $30 - $48/hour USD)
• Overtime pay eligibility
• Paid vacation
• Employee Incentive Bonus program
• Comprehensive health and dental benefits including Lifestyle Spending Account
• Retirement Savings Matching program
• Optional Employee Share Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees