Field Service Representative (Tier 2) (WRD Enterprise Solutions)

Hillsborough County, FL•Brandon, FL

41d

About The Position

This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.

Requirements

The ideal candidate for the Field Service Representative (Tier 2) position possesses a minimum of one year of experience performing utility-related field service work orders, demonstrating a solid understanding of utility operations, service protocols, and customer engagement in the field.
They can perform physically demanding tasks in a highly diverse role, including working outdoors in a subtropical climate and adverse weather conditions.
The candidate consistently maintains a high level of performance and reliability, regardless of environmental challenges.
A strong working knowledge of Microsoft Office 365 is essential, along with hands-on experience using a database program.
This allows the candidate to manage data accurately, communicate effectively, and support operational efficiency.
In addition, the candidate should have experience reading water meters, ensuring accurate data collection, and a thorough understanding of water utility systems.
Overall, the ideal candidate is dependable, adaptable, and technically proficient, with the field experience and resilience needed to succeed in a demanding and customer-focused utility service role.
Knowledge of franchise operations, line maintenance operations, after hour procedures and leak detection methods and water conservation practices.
Ability to resolve escalated customer issues.
Skill in applying the application of supervisory techniques.
Graduation from high school or possession of a GED Certificate; AND
One year of experience in a job involving daily public contact; AND
One year of experience in a job involving utility meter reading;
OR
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
Possession of a valid Florida Driver's License.

Responsibilities

Handles escalated complex customer service matters in the form of CRMs.
Install, operate, analyze, and report on specialized automated meters.
Performs field investigations of public complaints, leak adjustments, violations of ordinances and of billing information.
Maintains records of duties performed, vehicle usage and maintenance.
Maintains and updates maps, charts and graphs.
Performs meter reading duties.
Assists supervisors in daily work scheduling, administrative and billing issues, and dispatching.
Meter Reading Route analysis, billing analysis of commercial accounts, and billing cycle optimization.
Refines or develops new procedures or guidelines.
Trains new personnel.
Automated Metering plans, procurement, and implementation.
Un-metered Fire-line sizing
Host/Sub-meter relationship analysis.
School Board metering liaison (Interior AC unit credit meters)
Tanker truck metering.
Construction /Hydrant meter monitoring.