Field Service Representative - Tier 1 (Water Resources)

Hillsborough County•Tampa, FL

13d

About The Position

This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel. The ideal candidate for the Field Service Representative (Tier 1) position possesses at least one year of experience performing utility-related field service work orders, demonstrating a solid understanding of utility operations, service protocols, and customer engagement in the field. They are capable of performing physically demanding tasks in a highly diverse role, including working outdoors in a subtropical climate and adverse weather conditions. The candidate consistently maintains a high level of performance and reliability, regardless of environmental challenges. A strong working knowledge of Microsoft Office 365 is essential, along with hands-on experience using a database program. This allows the candidate to manage data accurately, communicate effectively, and support operational efficiency. In addition, the candidate should have experience reading water meters, ensuring accurate data collection, and a thorough understanding of water utility systems. Overall, the ideal candidate is dependable, adaptable, and technically proficient, with the field experience and resilience needed to succeed in a demanding and customer-focused utility service role.

Requirements

Graduation from high school or possession of a GED Certificate
One year of experience in a job involving reading utility meters; OR An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above
Possession of a valid Florida Driver's License
Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
Skill in meter reading.
Skill in the use of basic hand tools.
Ability to follow oral and written instruction.
Ability to follow established procedures.
Ability to work effectively with others.
Ability to communicate effectively both orally and in writing.
Ability to read and understand job related material.
Ability to perform basic mathematical calculations.
Ability to use tables to compute fees and interest.

Nice To Haves

At least one year of experience performing utility-related field service work orders, demonstrating a solid understanding of utility operations, service protocols, and customer engagement in the field.
Capable of performing physically demanding tasks in a highly diverse role, including working outdoors in a subtropical climate and adverse weather conditions.
Consistently maintains a high level of performance and reliability, regardless of environmental challenges.
A strong working knowledge of Microsoft Office 365 is essential, along with hands-on experience using a database program.
Experience reading water meters, ensuring accurate data collection, and a thorough understanding of water utility systems.
Dependable, adaptable, and technically proficient, with the field experience and resilience needed to succeed in a demanding and customer-focused utility service role.

Responsibilities

Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
In-field delinquent account collections activities including severance disconnects.
Performs field investigations of public complaints, violations of ordinances and of billing information.
Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
Maintains records of duties performed, vehicle usage and maintenance.
Maintains and updates maps, charts and graphs.
Performs meter reading duties.
Performs other related duties as required.