Field Service Representative, Test Site Support

Am General-posted 8 months ago
Ypg, AZ
Transportation Equipment Manufacturing
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AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us. We R.I.D.E. with Sgt. Smith! We are R esponsive We have I ntegrity We are D ynamic We exhibit E xcellence.

  • Serve as Subject Matter Expert on all AM General automotive systems including the JLTV (Joint Light Tactical Vehicle), trailers, and HMMWV (High Mobility Multi Wheeled Vehicle).
  • Attend vehicle training on the new JLTV A2 FoV & trailers in South Bend, Indiana and/or also Michigan.
  • Support contract requirements by conducting short- and long-term field service support to customers worldwide.
  • Support customers with technical and service inquiries and deliver the highest level of customer support.
  • Support our Engineering group during testing efforts at various test sites throughout CONUS & OCONUS as necessary.
  • Support the AM General Military Training department by providing OPNET & FLMNET training to both U.S. and Foreign customers.
  • Provide highly detailed field service reports outlining program status, vehicle status, deficiencies, and all repairs.
  • Perform troubleshooting and Maintenance in support of prototype Government vehicle testing and all other AM General departmental operations as required.
  • Promote AM General Training and Field Service department capabilities to customers worldwide.
  • Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns.
  • Provide daily vehicle status updates in written and verbal format.
  • Support both the opening and closing of the Test Facility/Testing Event.
  • Participate in Test Meetings, Test Readiness Review (TRR), and FACAR (Failure Analysis and Corrective Action Report) Reviews via teleconference or on-site.
  • Review released Test Incident Reports (TIRs) through the Vision Digital Library System (VDLS) and deliver FACAR responses as required.
  • Perform all task orders assigned by the Manager of Test Site Operations.
  • Be willing to travel to stand up and support other Government Test Site locations besides the main place of work as required.
  • Must be willing to support both day and night shift testing at each of the two test locations, if required.
  • An automotive vocational degree or five-year automotive technical experience is a must.
  • Automotive Service and Excellence (ASE) Certifications are a plus.
  • Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV and HMMWV is desirable.
  • Previous experience in both Operator and Maintainer level instruction is highly beneficial.
  • Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required.
  • Willingness to travel within CONUS and OCONUS locations for extended periods.
  • Able to identify, troubleshoot, and permanently correct automotive electrical, pneumatic, hydraulic, and mechanical issues.
  • Must have extremely strong communication skills in English (written and verbal).
  • Ability to work independently and as part of a team, multi-task with attention to detail.
  • Strong customer service skills with problem-solving skills, and a high level of initiative.
  • Extensive working knowledge of diagnostic and repair equipment.
  • Have a solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus.
  • Experience providing both Government and OEM prototype test site support is desirable.
  • High level of integrity and professionalism.
  • Ability to secure a US Government Security Clearance.
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