Field Service Representative - STS Contractor

AM General LLC•South Bend, IN

20h

About The Position

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us. We R.I.D.E. with Sgt. Smith! We are Responsive We have Integrity We are Dynamic We exhibit Excellence

Requirements

Automotive vocational degree or five-year automotive technical experience a must
Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required
Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for company credit card
Extremely strong communication skills (written and verbal)
Work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem solving skills and a high level of initiative
Extensive working knowledge of diagnostic and repair equipment
Must be able to qualify or possess a U.S. Government Clearance

Nice To Haves

Automotive Service and Excellence (ASE) Certifications a plus
Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) is desirable
Experience as an instructor is a plus
Solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus
Experience with Total Package Fielding (TPF) as it pertains to the JLTV is desirable

Responsibilities

Serve as Subject Matter Expert on automotive systems to include JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) including technical information, tooling, and maintenance procedures to support customers worldwide
Support contract requirements by conducting short- and long-term field service support to customers worldwide
Provide highly detailed field service reports outlining program status, deficiencies, and repairs
Perform Maintenance and Services in support of department operations as required
Identify, troubleshoot, and permanently correct automotive electrical, hydraulic, and mechanical issues
Promotes AM General Training and Field Service capabilities to customers
Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
Support engineering during testing efforts at various test sites
Support the Training department
Support customers with technical and service inquires that deliver the highest level of customer service