Field Service Representative - Radiology - New Orleans, LA

Bayer•Biloxi, MS

1d•$64,000 - $96,000•Onsite

About The Position

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Field Service Representative - Radiology - New Orleans, LA PURPOSE The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team’s members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (50,000 -75,000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager. The span of coverage will be Eastern Louisiana and the Mississippi Gulf Coast including New Orleans, LA; Gulfport and Biloxi, MS. Travel will be up to 75% within the territory. The candidate must live in or around the territory.

Requirements

Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor’s Degree in relevant discipline
Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree
Technical trade skills in areas such as, soldering, electrical installation & troubleshooting
Prior experience in a customer facing role
Demonstrated ability to work in a fast paced self-directed environment
Good verbal and written competencies; along with flexibility and good judgment
Ability to prioritize workload and tasks to maximize revenue
Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems
Ability to travel within assigned territory and nationally, at times overnight and extended time periods
Must hold a valid driver's license

Nice To Haves

Demonstrated knowledge of Medical Device & Radiology business
Prior experience in a Field Service Role and/or regulated industry

Responsibilities

Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation
Schedule and organize own work activities, ensure efficient operations
Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits
Responsible for proper return of all defective inventory for replenishment
Price service calls, offering discounts or converting to full contracts when needed
Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary)
Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order
Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory
In some cases, generates customer interest and communicates to Service Marketing Rep
Generates and communicates sales leads to respective sales rep for new product or disposable opportunities
Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K
Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.