Field Service Representative (Pre-Engineered Metal Buildings)

Cornerstone Building Brands•Norman, OK

18h•$70,000 - $85,000

About The Position

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com . Provide insightful feedback and data on recurrent issues to enhance customer service and performance Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements Communicate and collaborate effectively with technical teams to address customer needs Troubleshoot and resolve technical issues promptly and efficiently Regularly generate detailed and analytical service reports Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs Assess customer requirements and offer expert advice and recommendations Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Requirements

A high school diploma or equivalent is required
Technical education, certifications, or related experience are preferred
A strong knowledge of Pre-Engineered Metal Buildings (PEMB) and the ability to read blueprints are essential
Experience in at least two of the following areas is preferable: 5+ years of building erection experience 5+ years in the PEMB industry, particularly in drafting or engineering tasks 5+ years in PEMB manufacturing 5+ years in Field Service or Customer Service roles
Proficiency in PC-based applications, including Excel, Word, and Oracle, is required
Exceptional oral and written communication skills are necessary
The ability to travel periodically (approximately 10%) for on-site visits

Responsibilities

Provide insightful feedback and data on recurrent issues to enhance customer service and performance
Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
Communicate and collaborate effectively with technical teams to address customer needs
Troubleshoot and resolve technical issues promptly and efficiently
Regularly generate detailed and analytical service reports
Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
Assess customer requirements and offer expert advice and recommendations
Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty