Field Service Representative - Power/Electrical

Schneider Electric • Thousand Oaks, CA

130d • $66,000 - $99,000

About The Position

Schneider Electric's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. A typical day may include pre-site, startup, repair, preventive maintenance, and field modification of equipment, problem solving with customers, and completion of field service reports.

Requirements

• An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
• The ability to read blueprints/schematics
• A thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to the company's safety procedures/policies
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Nice To Haves

• NFPA-70E or OSHA experience is preferred

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or even countrywide travel
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Benefits

• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being and recognition programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• Opportunity to purchase company stock (eligibility depends on start date)
• Military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees