Field Service Representative - Power/Electrical

Schneider Electric

1d•Remote

About The Position

Great people make Schneider Electric a great company. Schneider’s Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime). This Lead Field Service Representative position will sit within our U.S. Services business, specifically our Power Services team. Our Power Services team is the Original Equipment Manufacturer (OEM) for SquareD focusing on electrical distribution equipment inside of critical facilities. While this role does not have direct management responsibility of others, the Lead Field Service Representative will provide assistance to the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager.

Requirements

Leadership skills necessary to mentor and support team members in the field.
Customer engagement skills required to support the Power Services Manager in key interactions with customers.
7+ years work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.
Exhibited leadership skills among peer group(s).
Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.
Demonstrated report and project summary writing skills.

Responsibilities

Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.
Manage several customer key accounts.
Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.
Provide pre and/or post sales technical support to customers, including commissioning, installing, testing and maintaining products, equipment and systems.
Develop innovative solutions to more complex technical problems that arise during start-up.
Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
Monitor and resolve recurring complex problems to ensure customer satisfaction.
Troubleshoot, investigate, and resolve technical problems that arise during start-up.
Produce leads for Service support and train customers on the features of the equipment purchased.