Field Service Representative - Pensions

Northwest Administrators, Inc. • Seattle, WA

84d • $28 - $38

About The Position

At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectations is never enough as we want to exceed with flawless follow-through in every contact. Our Field Service Representatives are a key component to our success. They liaison between a variety of stakeholders. These include but are not limited to benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans. If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you’ll consider NWA for your next career move.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Previous experience in pensions, benefits and/or Human Resources
• Strong verbal/written communications; able to draft external correspondence
• Exercise professional judgment, tact and discretion when dealing with sensitive matters
• Able to travel out of state with multiple overnight stays

Responsibilities

• Overnight regional travel, as required, to worksites/union halls to answer participant questions
• Coordinate and conduct individual, small and larger group meetings explaining benefits
• Take ownership of participant benefit issues to ensure resolution
• Communicate (verbal/written) with participants regarding their benefit plans
• Support activities related to ongoing benefit documentation using MS Office suite of tools
• Interact professionally & sensitively with individuals from diverse backgrounds & perspectives
• Progress through a structured career development program

Benefits

• Hourly rate range of $28.42 - $38.46 per hour (dependent on experience and qualifications)
• Medical, dental (with orthodontia), vision, Rx benefits, disability & life pet insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401(k) plan with company base contribution & match
• Career development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees