Field Service Representative - Kansas City, MO

Pharma Logistics • Libertyville, IL

429d

About The Position

The Field Service Representative I is responsible for delivering reverse pharmaceutical services to Pharma Logistics customers within a designated territory. This role involves managing customer accounts, ensuring compliance, and maintaining high service quality through effective communication and relationship-building.

Requirements

• High school or GED diploma or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Proven track record in providing superior service to multiple accounts in a multi-city territory
• Experience performing multiple service calls daily
• Knowledge of pharmaceuticals and controlled substances
• Must be able to work remotely and in a self-motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office
• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast-paced environment

Responsibilities

• Complete responsibility for servicing accounts in an assigned territory
• Coordinate and book travel to perform service events to meet and exceed customer expectations
• Maintain Pharma Dispatch compliance
• Accurate recording of pharmaceutical inventory via laptop computer
• Package pharmaceutical products into shipping boxes
• Coordinate shipping arrangements with FedEx and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
• Manage and maintain expenses
• Perform up to 75% of daytime and overnight travel
• Handle other ad hoc projects & reports

What This Job Offers

• Job Type: Full-time
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED