Field Service Representative - Italy

Gulfstream Aerospace • Savannah, GA

84d

About The Position

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

Requirements

• Must have the ability to legally reside and be employed in Rome, Italy and/or the European Union countries without visa sponsorship.
• Necessary to speak English; multiple languages preferred but not required.
• EASA License B1/B2 or an FAA A&P required.
• Experience with Gulfstream and multiple Gulfstream aircraft types required.
• Bachelor's Degree in Aviation maintenance or related curriculum or equivalent combination of education and experience.
• 5 years combined experience in relevant fields.
• A&P (FAA Airframe and Powerplant) license preferred.

Nice To Haves

• Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
• Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.

Responsibilities

• Provide customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email.
• Assess and identify local operator's technical abilities to support transient GAC aircraft during AOGs.
• Coordinate support between TechOps, FAST, vendor's reps, and customer.
• Act as Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
• Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries.
• Maintain clear communications of aircraft support status during events.
• Escalate sensitive customer technical issues/complaints to GAC Management.
• Provide problem resolution support for all of Gulfstream product lines.
• Organize and manage logistics, resources, and vendors to repair aircraft anywhere in the world.
• Provide guidance to customers on complex technical tasks and proper maintenance of equipment.
• Gather and communicate technical data related to maintenance and operational problems.
• Coordinate non-technical requests and escalations to Account Managers or responsible business units.
• Develop skills and experience associated with the responsibilities of a Sr Field Service Representative.
• Provide timely and accurate reports regarding significant issues and recommendations for SOPs.

Benefits

• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree