Field Service Representative III (or Lead), Sioux Falls, SD

SOLVENTUM•Sioux Falls, SD

1d•Onsite

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. Solventum enables better, smarter, safer healthcare to improve lives, pioneering game-changing innovations at the intersection of health, material and data science. As a Field Service Representative III (or Lead, based on location), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world, making an impact by supporting healthcare operations.

Requirements

High School Diploma/GED or higher
Minimum of 5 years of experience in a customer-facing or service-related field
Current, valid Driver’s License
Legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
May be required to enter healthcare or other third-party facilities, which may require certain licenses, vaccinations, or other credentials.

Nice To Haves

Experience in medical device handling, maintenance, or field service operations
Strong organizational and problem-solving skills with the ability to manage multiple priorities
Experience in inventory management, logistics, or order processing
Ability to train and mentor team members on operational procedures
Strong communication skills with customers, internal teams, and leadership

Responsibilities

Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.
Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)
Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
Performs and coordinates inventory control on assets, parts, disposables, and supplies.
Contacts customers regarding coordination of delivery and retrieval return of products
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements.
Ensures and maintains a clean, orderly and safe working environment.
To service all assigned systems, hardware and/or software with only moderate supervision.
Must effectively communicate with customers, sales, dispatch, management and peers.
Support customer needs both specific to and beyond the specific system serviced.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.