Field Service Representative II

Builders FirstSource • Charlotte, NC

71d

About The Position

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Requirements

• High school diploma or General Education Degree (GED)
• Two (2) years customer service or field service experience; or equivalent combination of education and experience.
• Completion of Truss Technician Training I & II preferred.

Responsibilities

• Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
• Provides training and guidance to less experienced Field Service Reps.
• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.
• Plans that help you and your family to live happier, healthier and more secure lives.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees