Field Service Representative II

SOLVENTUM • Shrewsbury, MA

1d • Onsite

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by enabling better, smarter, safer healthcare to improve lives, pioneering game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Requirements

• High School Diploma/GED or higher
• Three (3) years' experience in a customer facing position a private, public, government, or military environment
• Current, Valid Driver’s license

Nice To Haves

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• 1-2 years' experience in training and scheduling & assigning daily work activities in a single location
• Experience with Microsoft Office applications

Responsibilities

• Training customers on Solventum products and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance of self to company and departmental policies and procedures to maintain a safe work environment
• Providing input and oversight of the facility to include administrative duties to operational requirements compliance
• Overseeing of local business operations to include metrics and required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
• Processing documentation for delivery and retrieval of products and loading & unloading medical devices and supplies
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• Competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees