Field Service Representative II

Builders FirstSource • Charlotte, NC

99d

About The Position

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. Provides training and guidance to less experienced Field Service Reps. Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Requirements

• High school diploma or General Education Degree (GED).
• Two (2) years customer service or field service experience.
• Equivalent combination of education and experience.
• Completion of Truss Technician Training I & II preferred.

Responsibilities

• Addresses construction service and product issues at the customer's site.
• Ensures customer complaints regarding quality and reliability are resolved efficiently.
• Provides training and guidance to less experienced Field Service Reps.
• Investigates and examines the condition of company building workmanship and products.
• Reports findings back to the Customer Service team.
• Recommends replacement or repair of defective products.
• Negotiates and approves third party repair/adjustment.
• Inspects completed work for quality adherence.

What This Job Offers

• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED