Field Service Representative II

Builders FirstSource • Charlotte, NC

98d

About The Position

The position addresses construction service and product issues at the customer’s site to ensure that customer complaints regarding quality and reliability are resolved efficiently and cost-effectively. The role involves providing training and guidance to less experienced Field Service Representatives. It also includes investigating and examining the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer, and reporting back to the Customer Service team on findings. Additionally, the position requires recommending replacement or repair of defective products based on customer service guidelines related to efficiency and cost-effectiveness, as well as negotiating and approving third-party repair or adjustment and inspecting completed work for quality adherence.

Requirements

• High school diploma or General Education Degree (GED).
• Two (2) years customer service or field service experience, or equivalent combination of education and experience.

Nice To Haves

• Completion of Truss Technician Training I & II preferred.

Responsibilities

• Address construction service and product issues at the customer’s site.
• Ensure customer complaints regarding quality and reliability are resolved efficiently and cost-effectively.
• Provide training and guidance to less experienced Field Service Representatives.
• Investigate and examine the condition of company building workmanship and products on the customer’s site.
• Report findings back to the Customer Service team.
• Recommend replacement or repair of defective products based on customer service guidelines.
• Negotiate and approve third-party repair/adjustment.
• Inspect completed work for quality adherence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees