Field Service Representative I - Norcross, GA

SOLVENTUM-posted 3 months ago
$43,183 - $52,780/Yr
Full-time • Entry Level
5,001-10,000 employees
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Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. The Field Service Representative I is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup, and maintenance of cutting-edge medical device equipment. This position requires building, cultivating, and maintaining superior customer relationships while preparing medical equipment for patient use, including disinfection, quality control testing, and transportation of the equipment to and from customer locations.

  • Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions.
  • Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
  • Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.
  • Gathers customer feedback responding and/or escalating to management as appropriate.
  • Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
  • Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
  • Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
  • Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
  • Tracks inventory control on assets, parts, disposables, and supplies.
  • Contacts customers regarding coordination of delivery and retrieval return of products.
  • Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
  • Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.
  • Maintains a clean, orderly and safe working environment.
  • High School Diploma/GED or higher.
  • Requires a minimum of 1 year of work experience in a customer facing or service-related field.
  • Current, valid Driver’s License.
  • Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties.
  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • Experience with Microsoft Office & iOS applications.
  • Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
  • Durable Medical Equipment handling experience.
  • Medical, Dental & Vision insurance.
  • Health Savings Accounts.
  • Health Care & Dependent Care Flexible Spending Accounts.
  • Disability Benefits.
  • Life Insurance.
  • Voluntary Benefits.
  • Paid Absences.
  • Retirement Benefits.
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