Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI)
About The Position
We are seeking a mid-level Field Service Support Engineer to support the Segmented Enterprise Mission Environment (SEME) and SOF’s Enterprise Tactical Mission Network (TMN) in a government-provided commercial cloud environment. This role supports a Theater Special Operations Command (TSOC) function aligned to Combatant Command operations and is fully disconnected from the SIE and DoDIN. This position is intended for a well-rounded IT professional with solid hands-on experience across systems, networking, and cloud-enabled environments—capable of operating independently day-to-day while knowing when to escalate. This is not a senior architect role and not entry-level.
Requirements
- Active TS/SCI clearance
- Must be willing to travel 25-45% annual
- Must have active U.S. Passport
- 4–8 years of relevant IT experience in operational, enterprise, or mission environments
- Security+ required (DoD 8570 IAT Level II compliant)
- VPN Support, basic cloud knowledge (must get Azure AZ-104 within first 6 months of start date)
- Strong experience supporting Windows and/or Linux systems
- Working knowledge of networking fundamentals (routing, switching, TCP/IP, troubleshooting)
- Experience supporting users in operational, high-tempo, or forward environments
- Ability to work independently with minimal supervision
Nice To Haves
- Network+ or CCNA
- Tactical Mission Network (TMN) experience
- AZ-104 (Azure Administrator Associate) or equivalent cloud experience
- Experience supporting SOF, TSOCs, or Combatant Commands
- Familiarity with TAK, COMPASS, or TRAX (nice-to-have, not required)
- Prior experience supporting systems requiring ATO compliance
Responsibilities
- Serve as a technical expert providing mission-oriented support to SOF users
- Act as a primary point of contact for SEME field service support
- Provide technical input, coordination, and information sharing across supported teams
- Provide Tier 1 and Tier 2 SEME administrative support
- Diagnose and resolve complex software, hardware, and network issues
- Perform root cause analysis and system-level troubleshooting
- Collaborate with internal engineering teams or vendors for resolution as required
- Support sustainment of SEME architecture, tools, and configurations
- Assist with configuration management, access control, and user provisioning
- Support ATO and NSA artifacts and compliance activities
- Grant and manage role-based access for TSOCs and supported components
- Provide tenant administrative support
- Deliver New Equipment Training (NET) and train-the-trainer support
- Provide Shadow View analytic assistance and operational user guidance
- Work with Tier 1 support to reduce recurring issues and improve service delivery
Benefits
- At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits.
- Some key components of our robust benefits include health insurance, paid leave, and retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
