Field Service Representative - Drives/Industry

Schneider Electric•Livermore, CA

41d•$66,000 - $99,000•Remote

About The Position

Great people make Schneider Electric a great company. Schneider's Industry Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime). This Field Service Representative position will sit within our U.S. Services business, specifically our Industry Services team. Our Industry Services team is the Original Equipment Manufacturer (OEM) for SquareD focusing on variable frequency drives and operation on customer sites. As a Field Service Representative, a typical day for you might include: Servicing, installing, and repairing customer equipment. Performance of warranty work and start-up service. Perform Startup/Commissioning on Schneider Variable Frequency Drives. Testing, calibration, checking, correcting, adjusting and part component replacement services on customer drive products. Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Technical support in product service, product training and applications including on-site audits. As needed; support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays. We have an ever-evolving catalog of products you may have exposure to. Document all required information for each site (technical report). On some days, you may even: Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Assist in the developing design modifications and implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Travel for both training and to support job site requirements in other areas.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline.
3+ years of relevant mechanical, electrical and/or power distribution service experience, technical proficiency in electronic/electrical component theory.
Experience writing reports and competency in presenting information and responses to managers, clients, and customers.
The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
The ability to define problems, collect data, establish facts, and draw valid conclusions.
The ability to interpret blueprints and other service documents, including various electrical drawings.
The capacity to move service equipment weighing up to 50 pounds

Nice To Haves

Experience in testing, maintenance and/or upgrades in VFDs (Variable Frequency Drives) and/or Soft Starts.
Experience in servicing Drives and/or Soft Starts with regards to start up and repair preferred.
OSHA10 and/or OSHA30 certification a plus.
MSHA training (parts 46 and 48) a plus.

Responsibilities

Servicing, installing, and repairing customer equipment.
Performance of warranty work and start-up service.
Perform Startup/Commissioning on Schneider Variable Frequency Drives.
Testing, calibration, checking, correcting, adjusting and part component replacement services on customer drive products.
Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment.
Technical support in product service, product training and applications including on-site audits.
As needed; support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays.
Document all required information for each site (technical report).
Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.
Assist in the developing design modifications and implements modifications and provides installation support for the modifications.
Develops and implements training courseware and provides training to customers and other service representatives.
Travel for both training and to support job site requirements in other areas.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits