Field Service Representative Analyst (TS/SCI)
About The Position
Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you’ll enable the success of the most critical government missions and the growth of a meaningful career. MEANINGFUL WORK AND PERSONAL IMPACT As a Field Service Representative Analyst, you'll w ork side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.
Requirements
- Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc.
- Technical background with working knowledge of Python, Java, and/or JavaScript/typescript
- Experience fusing intelligence capabilities in support of operations
- Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
- Ability to work independently and as part of a team
- Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
- Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS)
Nice To Haves
- R ecent hands-on experience with Palantir platforms.
- Experience briefing high-level military stakeholders
- Department of Defense/Department of War experience
Responsibilities
- Provide desk-side training to analysts
- Train analysts/operators in a classroom setting
- Embed with user groups to deeply understand workflows
- Proactively develop relationships with users at customer site and surface use case gaps
- Build initial dashboard products and assist users with building questions
- Remain current on latest platform features and capabilities
- Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
- Build initial dashboard products and assist users with building questions
- Consistently communicate product or user issues to the team
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
