Field Service Representative (2nd Shift) - Radiology - New York, NY

Bayer • Jersey City, NJ

68d • $64,000 - $94,000

About The Position

The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team’s members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (50,000 to 75,000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager. This role will work primarily 2nd shift across the New York Metro area. Travel will be up to 75% within the territory. The candidate must live in or around New York, Long Island, Newark or Jersey City.

Requirements

• Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor’s Degree in relevant discipline.
• Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree.
• Technical trade skills in areas such as, soldering, electrical installation & troubleshooting.
• Prior experience in a customer facing role.
• Demonstrated ability to work in a fast paced self-directed environment.
• Good verbal and written competencies; along with flexibility and good judgment.
• Ability to prioritize workload and tasks to maximize revenue.
• Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems.
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods.
• Must hold a valid driver's license.

Nice To Haves

• Demonstrated knowledge of Medical Device & Radiology business.
• Prior experience in a Field Service Role and/or regulated industry.

Responsibilities

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation.
• Schedule and organize own work activities, ensure efficient operations.
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment.
• Price service calls, offering discounts or converting to full contracts when needed.
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary).
• Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order.
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory.
• In some cases, generates customer interest and communicates to Service Marketing Rep.
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities.
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.
• Ensure all proprietary info is safeguarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.

Benefits

• Health care
• Vision
• Dental
• Retirement
• PTO
• Sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees