Field Service Rep

GE Aerospace

1d • Onsite

About The Position

The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Role will be responsible for supporting the R391 (C130) Composite Propeller System and related components at a customer site. Possibility for travel up to 30% of the time. Job Title: Field Service Representative – R391 Composite Propeller System GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. Our team is committed to advancing aviation with a relentless focus on Safety, Quality, Delivery, and Cost. We innovate, partner with customers, and support the fleets that keep the world moving. You will support on-wing and off-wing activities for the R391 (C-130) Composite Propeller System at a customer site in Illinois, partnering closely with GE Aerospace product support, field services, and UK-based services teams supporting civil customer operations. The Field Service Representative serves as the on-site technical expert and customer interface, providing hands-on maintenance and repair, interpreting technical data, coordinating logistics, and ensuring timely communication of program status, issues, and opportunities. You will help plan and execute maintenance, drive issue resolution, and identify training needs to enhance fleet readiness.

Requirements

• High school diploma or GED with significant field maintenance experience; or associate degree/apprenticeship/certification in a relevant technical discipline
• Hands-on experience performing maintenance on aircraft propeller systems or related rotating composite components (e.g., hubs, blades, pitch control, de-ice, and associated systems)
• Ability to interpret and apply technical data, drawings, and maintenance manuals
• Demonstrated experience coordinating maintenance plans, parts, and logistics in an operational environment
• Strong communication skills with the ability to interface effectively with customers and cross-functional teams
• Ability to travel up to 30% as business needs dictate
• Must be able to work 1st shift and meet site/customer EHS and quality requirements
• This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
• This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

• Experience with the R391 (C-130) Composite Propeller System or closely related propeller platforms
• Prior Field Service or on-site customer support experience
• Background in root cause analysis, corrective actions, and continuous improvement
• Familiarity with military and/or civil aviation maintenance environments and regulations
• Strong problem-solving, organization, and reporting skills
• Comfort working independently with sound judgment within defined parameters

Responsibilities

• Provide on-site technical direction for operation, maintenance, repair, logistics, and installation of GE products, with emphasis on the R391 Composite Propeller System
• Perform intermediate- and depot-level maintenance; execute hands-on repairs and inspections on composite propeller systems and related components
• Interpret and apply technical data, service bulletins, and maintenance manuals; provide clear guidance to customer personnel
• Coordinate with Project Engineering, Program Management, Product Support, and Field Services to report program status, failures, trends, risks, and opportunities in a timely manner
• Prepare required reports; capture and communicate significant market intelligence and sales opportunities for assigned programs and support activities
• Assist customers in maintenance planning, scheduling, and workload balancing to meet operational commitments
• Track parts and material status; help ensure parts availability aligns with established maintenance schedules
• Make data-driven recommendations on findings; support root cause analysis and corrective actions
• Review effectiveness of maintenance actions; identify training gaps and support delivery of targeted training
• Anticipate requirements beyond immediate issues and help implement actions to satisfy those needs
• Collaborate with the UK services team on civil customer support activities and cross-site coordination
• Maintain rigorous adherence to EHS, quality, and compliance standards

Benefits

• GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees