Field Service Planning Coordinator I

Technical Safety Services • Deer Park, NY

6d • $21 - $28 • Onsite

About The Position

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience. The impact will be achieved by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent request promptly, and overseeing repairs. Through these efforts, the coordinator will significantly contribute to the prioritization of our customers satisfaction and safety. This position is fully onsite at our Deer Park office location.

Requirements

• 2-5 years of field service industry experience in a customer service or scheduling/coordination position
• Demonstrate strong communication skills and an ability to deliver results through teamwork
• Proficient in Microsoft Outlook, Excel and Word
• A combination of education, training, and related experience may meet the requirements.
• Proficiency in using software or platforms for scheduling and coordination purposes.
• Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills.
• Strong interpersonal skills
• Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
• Excellent organizational ability – can easily multitask and shift priorities as need
• Ability to think and plan strategically.
• Excellent customer service and communication skills, both verbal and written.
• Strong troubleshooting and problem-solving skills with the ability to learn new systems and services.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
• Ability to quickly learn and train others on the use of Service Manager other software systems.

Responsibilities

• Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.
• Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.
• Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery
• Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.
• Other duties as assigned

Benefits

• TSS offers competitive salaries and a wide range of benefits:
• Salary range of $21.00 - $28.00 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)
• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees