Field Service Operations Specialist
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About The Position
The Field Service Operations Specialist oversees the full lifecycle of third-party work orders from dispatch through completion and documentation. This role supports operational excellence through KPI metrics reporting, service data validation, and proactive process optimization within the field service systems. Additional responsibilities will include managing tooling logistics, internal parts orders, and module-level fault analysis. This position will make a positive impact on cost reduction, inventory accuracy, field service efficiency, and customer satisfaction. Ensures continued collaboration with Customer Service to meet customer needs and priorities. Interfaces with Optos and third-party service personnel to release documentation and service procedures in line with GMP standards and regulations. Compliance guidelines for ISO and FDA standards are to be implemented within our Quality system for handling of service procedures along with tooling requirements.
