Field Service Meter Reader

Eversource Energy • Springfield, MA

3d • Onsite

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Springfield Steelworkers 12026 Physical Job Opening: R-029717 POSITION: 1 - Field Service Meter Reader JOB CODE: S1625 LOCATION: Springfield DEPARTMENT: Meter Reading and Collections RATE: $42.29 HOURLY DEFINITION: AMR/Meter Reading Duties: Read meters using AMR (ERT) technology such as DCU Data Pak or Handheld reading device in accordance with daily meter reading schedule. Read meters manually, including Power Book accounts and record reads appropriately. Install Itron AMR devices on meter indexes. Accurately record meter number, read and ERT ID in handheld and program ERT. Investigate problem AMR devices to determine cause of problem and take appropriate action to correct. Verify account information such as meter number, meter read, location and size. Process meter reading route data using meter reading computer systems including upload and download. Perform other similar or related duties as assigned. Collection Duties: Perform a variety of collection duties to attempt a positive contact which would include the customer making an electronic payment while at the door or locking the customer’s meter for non-payment. Work with the customer to agree on a payment amount and notify the customer to make arrangements with the Customer Contact Center on any overdue balance after the electronic payment is made. Work from collection orders, established regulations and moratorium rules, written and/or verbal instructions in performance of duties. Work warrants with the Sheriff’s office. Complete work order notating action taken and additional information as needed such as customer claiming protections. Complete necessary work order accurately. Report unusual conditions encountered and special instructions. Report gas leaks and bypasses immediately. Safely operate motor vehicle. This is a Safety Sensitive position and subject to random drug testing. May be assigned duties in other Departments in accordance with the Labor Agreement. QUALIFICATIONS: Must possess a High School Diploma or GED Must pass mechanical comprehension test. Must pass DOT drug screen if not presently in a covered position Must possess and retain an unrestricted MA vehicle operator’s license and meet safe driver requirements Must have fitness and ability to perform assigned work Must have aptitude for figures and demonstrated competence in maintaining records Must have the ability to deal with customers tactfully and have a good appearance and habits Must be regular in attendance Must have the ability to perform assignments safely Must have the ability to keep required records SCHEDULE: Monday through Friday, 7:30AM to 4:00PM. Shift is subject to change. Residency requirement: Must live within 30 minutes from Springfield area work center. WAGE PROGRESSION: Eligible for automatic increases to Maximum Job Rate in accordance with the Labor Agreement. #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Build trusting relationships Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Who we are: Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.

Requirements

• Must possess a High School Diploma or GED
• Must pass mechanical comprehension test.
• Must pass DOT drug screen if not presently in a covered position
• Must possess and retain an unrestricted MA vehicle operator’s license and meet safe driver requirements
• Must have fitness and ability to perform assigned work
• Must have aptitude for figures and demonstrated competence in maintaining records
• Must have the ability to deal with customers tactfully and have a good appearance and habits
• Must be regular in attendance
• Must have the ability to perform assignments safely
• Must have the ability to keep required records
• Must live within 30 minutes from Springfield area work center.

Responsibilities

• Read meters using AMR (ERT) technology such as DCU Data Pak or Handheld reading device in accordance with daily meter reading schedule.
• Read meters manually, including Power Book accounts and record reads appropriately.
• Install Itron AMR devices on meter indexes.
• Accurately record meter number, read and ERT ID in handheld and program ERT.
• Investigate problem AMR devices to determine cause of problem and take appropriate action to correct.
• Verify account information such as meter number, meter read, location and size.
• Process meter reading route data using meter reading computer systems including upload and download.
• Perform a variety of collection duties to attempt a positive contact which would include the customer making an electronic payment while at the door or locking the customer’s meter for non-payment.
• Work with the customer to agree on a payment amount and notify the customer to make arrangements with the Customer Contact Center on any overdue balance after the electronic payment is made.
• Work from collection orders, established regulations and moratorium rules, written and/or verbal instructions in performance of duties.
• Work warrants with the Sheriff’s office.
• Complete work order notating action taken and additional information as needed such as customer claiming protections.
• Complete necessary work order accurately.
• Report unusual conditions encountered and special instructions.
• Report gas leaks and bypasses immediately.
• Safely operate motor vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED