Field Service & Merchandising Representative
About The Position
We are looking for top talent who are willing to travel nationally 50-75% of the time. Candidates must be located in one of the following areas: Los Angeles, San Francisco, San Jose, Oakland, or Sacramento. Masco Support Services, a division of Masco Corporation, is a dynamic team committed to surpassing our customer’s expectations. We consist of customer-focused organizations offering practical analytics, pertinent customer insights, and focused project implementation. Serving various retailers, we effectively utilize our collective resources and procedures to deliver customer support and coordinated service solutions for our Masco family of brands.
Requirements
- High School diploma or equivalent experience required
- Basic knowledge of home improvement, renovation, or construction industry
- Understanding of personal computers and competence in standard office software, including Microsoft Word, Excel, PowerPoint, and Outlook
- Experience working with power tools
- Ability to consistently lift 50 pounds, kneel, stand, squat, bend, and reach
- Ability to travel up to 75% during periods of heightened customer dedication
Responsibilities
- Travel to support showroom reset execution
- Provide associate, store-wide, and district-wide product knowledge through in-aisle and classroom-style training
- Participate in Customer Sales events including commercial/contractor events and how-to clinics
- Provide brand representation for an array of Masco products, including returns evaluations and product support on a limited basis, and project/reset transparency
- Perform Market Intelligence related activities, including competitive shops, product, brand, and customer feedback, and customer observance surveys
- Manage individual expenses and budgets
- Maintain and grow relationships within our retail home improvement, hardware, and trade partners; ensuring goals and expectations are exceeded with quality service
- Support other departments in a dual-role capacity
Benefits
- Competitive pay, plus bonus-earning potential
- Paid time off & company-paid holidays
- Healthcare benefits including medical, dental, and vision
- 401K saving plan with company match
- Monthly cell phone allowance
- Tuition assistance program
- Profit Sharing eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
