Field Service Mechanic – Remote Work

Trident Machine Tools • Keene, NH

2d • Remote

About The Position

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
With years of experience supporting the metalworking community, Haas Factory Outlet Trident is the best-in-class and exclusive distributor for Haas Automation CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability and durability.
HFO Trident is seeking a team oriented and ambitious CNC Field Service Technician for our New Hampshire territory.
The CNC Field Service Technician shall have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:
Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.
Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.
Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.
Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Requirements

• Self-motivated positive attitude with a willingness to learn complex tasks with on-the-job training and all supporting documents.
• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.
• Intermediate to sophisticated proficiency in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job.
• Flexible hours and frequent travel, including driving throughout the New England regional territory.

Nice To Haves

• Haas CNC Repair background a plus.

Responsibilities

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.
• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed