Field Service Manager

Komatsu • Elko, NV

392d

About The Position

The Field Service Manager at Komatsu is responsible for overseeing and enhancing field service operations, ensuring high-quality service delivery and customer satisfaction. This role emphasizes safety, leadership, and effective management of field projects while fostering a professional environment for the service team. The position requires a strong commitment to the company's ZERO Harm Culture and involves collaboration with various departments to achieve operational goals.

Requirements

• Strong customer service skills.
• Strong leadership acumen.
• 10 years of mechanical maintenance experience.
• A two-year Mechanical Degree or a two-year Electrical Degree with mechanical influence and 3-5 years of experience in the service industry, or 5-10 years of service maintenance experience.
• 3-5 years in a management/leadership role with 10-30 direct and indirect reports.
• Mining equipment background preferred.

Nice To Haves

• Technical aptitude for understanding Komatsu mining equipment.
• Resource planning skills (Machining, Tooling, Equipment, Manpower).
• Ability to effectively communicate, both written and orally, and develop effective working relationships across multiple levels of the organization.
• Ability to diffuse emotionally charged situations.
• Ability to coordinate customer needs even after hours.
• Some knowledge of accounting to understand and manage budget.

Responsibilities

• Ensure the safety and well-being of the field service team, promoting a ZERO Harm Culture.
• Direct the Komatsu Way on SLQDC (Safety, Legal, Quality, Delivery, and Cost).
• Oversee the overall quality of field service repairs and act as a resident expert on OE equipment.
• Manage field projects, providing estimated costs and timelines for proposals to the Operations Manager/Sales Department.
• Develop and execute capital spending plans to support the department.
• Support and interact with other departments, particularly sales, to align goals and opportunities.
• Foster a professional attitude among Field Service employees, ensuring respectful treatment of customers and colleagues.
• Manage the P & L of the field service department, understanding financial aspects and company objectives.

Benefits

• $5,000 signing bonus
• Industry competitive wages
• Generous 401K plan
• Comprehensive benefits package
• Boot, tool and pants reimbursement
• Paid vacation
• Company vehicle
• Excellent job security

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Associate degree