Field Service Manager

Medtronic

91d • $100,000 - $150,000

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. The territory for this position will be Southeast US including areas in Florida, Alabama, Georgia, South Carolina, North Carolina, Virginia, and Tennessee.

Requirements

• Bachelor's degree with a minimum of 5+ years technician, field service, or customer support experience, or Advanced degree with a minimum of 3 years technician, field service, or customer support experience.

Nice To Haves

• Physically located within region
• Management experience
• Project management experience
• Salesforce.com experience
• Proficient in MS office

Responsibilities

• Provides on-site technical support during the installation, implementation and maintenance of company products.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations to ensure that client's needs have been met and that the product/solution is fully functioning according to specification.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Carries sales or service quota, generates service fees from clients with or without maintenance contract.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees