Field Service Manager - Western Region

Western Region•Rancho Cucamonga, CA

19d

About The Position

Why This role is Exciting: Lead a large, high-performing service team and shape the customer experience across multiple sites. Be the central point of contact for regional service strategy, operational execution, and cross-functional coordination. Play a key role in driving continuous improvement, innovation, and technical excellence across the service organization. Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California. Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Requirements

Electronic technical school or equivalent experience preferred
Previous leadership experience in a service environment
Valid driver’s license
MS Office Applications
Ability to multitask
Adaptability to changing priorities
Strong data analysis skills
Good communication skills, both oral and written
Self-starter and self-reliant
Excellent problem-solving skills

Nice To Haves

Previous field service work in technical area desired
Mechanical aptitude

Responsibilities

Lead and manage all field service operations within the region, including 30+ field service technicians and administrative staff.
Act as the primary liaison for sales, vendors, and customers regarding all service needs.
Supervise, mentor, and develop staff through training, coaching, and performance reviews.
Ensure timely, efficient, and high-quality installations, maintenance, and repairs of equipment.
Maintain strong customer relationships, proactively resolve complex issues, and provide guidance on troubleshooting and corrective actions.
Review, approve, and submit service and expense reports from team members.
Collaborate with National Parts and Service Managers on long-term planning, strategic initiatives, and resource allocation.
Monitor service quality and customer satisfaction, addressing concerns promptly.
Visit key customer sites to strengthen relationships and demonstrate commitment to service excellence.
Manage departmental budget, P&L, and financial performance.
Utilize data to track and report on KPIs, team performance, and operational improvements.