Field Service Manager (Power & Equipment)

D2B Groups•Groveport, OH

About The Position

As a Field Service Manager for Power & Equipment, you will be pivotal in overseeing the operations of our field service team, ensuring the highest quality support and maintenance for our power generation and heavy equipment solutions. In this role, you will manage a team of skilled technicians, develop strategies for efficient service delivery, and work closely with customers to ensure their needs are met effectively. Your primary responsibilities will include scheduling and dispatching field service technicians, managing service requests, and collaborating with customers and other departments to facilitate smooth operations. You will also be tasked with identifying operational improvements, enhancing service productivity, and maintaining high customer satisfaction levels. The ideal candidate possesses a strong background in service management within the power and equipment sector, excellent leadership skills, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we invite you to apply.

Requirements

Bachelor's degree in Engineering, Business Administration, or a related field
5+ years of experience in field service management, particularly in power generation or heavy equipment
Strong leadership and team management abilities
Excellent communication and customer service skills
Proficient in analyzing data to make informed operational decisions
Knowledge of industry best practices and safety regulations
Customer-focused attitude with a commitment to continuous improvement

Responsibilities

scheduling and dispatching field service technicians
managing service requests
collaborating with customers and other departments to facilitate smooth operations
identifying operational improvements
enhancing service productivity
maintaining high customer satisfaction levels