Field Service Manager Gainesville, FL

McKinney Communications•Gainesville, FL

39d•$54,000 - $81,400•Onsite

About The Position

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.

Requirements

3+ years managing service/repair personnel
Strong communication skills including the desire to develop and lead teams
Ability to manage/prioritize multiple tasks/projects
Excellent communication skills (oral, written, and presentation)
Demonstrate effective computer and technology skills

Nice To Haves

Hands-on field technical experience considered a plus

Responsibilities

Must possess the ability to motivate and build a winning culture on a team
Train, develop, coach and mentor team members to become high performing technicians
Follow specified work processes and standardization while building a winning culture
Demonstrate a high level of competency in upselling products and services while on site in the customer's home
Identify and address any issues that may impact employee satisfaction and retention
Ability to lead a team that consistently results in extremely satisfied customers
Conduct performance review meetings, coach employees about work-related issues and job performance opportunities, monitor employees work levels and review work performance
Provide technical troubleshooting and support to technicians
Share relevant information to technicians and team-members as appropriate
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety
Conduct technician team load out meetings
Complete van inspection, maintenance, and cleaning
Investigate accidents or injuries and prepare reports of findings
Maintain a safe work environment by following safe practices and adhering to safety policies
Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
Must be able to work in tight spaces, including attics and crawl spaces
Must be able to work outside in all weather conditions
Must be able to stand for extended periods of time

Benefits

Company paid life insurance
Short term and long term disability
Access to 24/7 TELADOC Services
401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App.
Performance bonus upon meeting certain company metric goals.
Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account.
Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone.
Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics.
Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others.
Ongoing training and development to maximize your career potential.
Employee Assistance Program is available to every team member and provides:
Financial planning
Legal assistance
Child and elder care
Many other services
Tuition Reimbursement up to $3,000 per calendar year.