Field Service Manager, MultiPro Property Solutions

Valet Living-posted 13 days ago
Full-time • Manager
San Jose, CA
5,001-10,000 employees
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Manage Field Operations. Lead Service Excellence. Grow Your Career. Are you a hands-on operations professional who thrives in the field and enjoys working directly with clients and contractors? Do you excel at solving problems, building relationships, and keeping projects running smoothly? If so, MultiPro wants you on our team! We’re looking for a Field Service Manager ready to make an impact. In this role, you’ll oversee service delivery across 20-40 multifamily communities, manage contractor performance, and ensure service quality and client satisfaction. If you’re organized, proactive, and enjoy being out in the field, this could be the role for you!

  • Oversee Field Service Operations: Manage daily service projects across assigned communities, ensuring timely and high-quality completion.
  • Manage Contractors: Recruit, onboard, and supervise independent contractors to meet service expectations and quality standards.
  • Maintain Client Relationships: Build strong connections with property managers and site staff, ensuring satisfaction and resolving issues quickly.
  • Monitor Service Quality: Conduct regular property visits, perform quality checks, and address service concerns proactively.
  • Support Sales Efforts: Assist with service proposals, bidding new work, and identifying additional service opportunities.
  • Promote Safety & Compliance: Enforce safety protocols, conduct incident investigations, and ensure regulatory compliance.
  • Collaborate Across Teams: Work closely with operations, finance, HR, marketing, and IT teams to support seamless service delivery.
  • Keep Accurate Records: Track service completion, contractor performance, and client communications in Salesforce.
  • Experience: 5+ years in field service management, construction, or multi-site operations. Customer service and people management experience preferred.
  • Bilingual: English/Spanish preferred.
  • Tech-Savvy: Proficient in Microsoft Office Suite and CRM platforms like Salesforce.
  • Problem Solver: Strong project management, organization, and decision-making skills.
  • Communicator: Excellent verbal and written communication skills with the ability to build trust and rapport.
  • Education: High school diploma or GED required; AA degree or higher preferred.
  • Valid Driver’s License: Required, with the ability to operate a company-provided vehicle.
  • Physical Requirements: Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.
  • Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
  • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
  • Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
  • Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
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