Field Service Manager
About The Position
This position is expected to manage the Service department responsible for installation and warranty support of ultrapure chemical and Gas distribution and blending systems. Responsibilities include managing service issues, training FSEs and supporting customers. Provide specific direction to Field service technicians and create commissioning schedules for field work. Work with project estimators to provide quotes for service. Set performance goals and manage complex work schedules for the service and commissioning of systems in a dynamic work environment. Work collaboratively with other departments in the overall leadership of the company.
Requirements
- Bachelor’s degree in engineering or related discipline.
- 5 years’ management experience.
- Experience in a manufacturing environment.
- Experience with chemical distribution systems.
Nice To Haves
- Demonstrated exceptional written and verbal communication skills
- Proficiency with Microsoft Office tools including Microsoft Project
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from small and large groups
Responsibilities
- Oversee and direct Field Service staff.
- Manage and track Commissioning and Service schedule to meet overall project critical path.
- Manage and track Service and Warranty claims in efforts to provide our customers world class service.
- Establish and maintain accountability for adherence to safety and quality standards.
- Traveling to customers sites to manage initial phase of system installations and align the FSE team schedule and execution plan accordingly
- Train and develop a capable workforce.
- Create and maintain system start up procedures and related work instructions for specific functions.
- Maintain accountability for adherence to company safety standards.
- Continually improve employee productivity.
- Work with estimators on system quoting and proposals.
- Facilitate communication between Service, Engineering, Project Management and other departments.
- Review equipment technology and process methods to take advantage of efficiency opportunities.
- Assist in recruiting, developing and maintaining an effective test and service staff.
- Conduct performance evaluations and provide ongoing feedback to direct report staff.
- Carry out performance management and disciplinary action, as needed.
- Maintain a fair, productive, team-oriented environment.
- Track attendance, approve time-off requests, and review and approve timecards weekly.
- Interact professionally with customers and respond to customer needs in a timely manner.
- Adhere and execute to project budgets.
- Manage customer schedules, open items and overall expectations
- Provide monthly forcast reports to senior mangement
- Control cost and duration of each project
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What This Job Offers
Job Type
Full-time
Career Level
Manager
