Field Service Manager (Teradyne, N. Reading MA)
About The Position
The Field Service Manager for Teradyne Defense and Aerospace is responsible for leading a team of Field Service Engineers who perform the installation, maintenance, and hardware support for our test systems. We are seeking a driven individual who can create and maintain strong relationships across our internal teams and with our customers. The Teradyne Field Service Team is often the front-line support for our customers, and as such is accountable to create trust in the Teradyne brand, our products, and our service. In this role, you will: Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations Balance contractual obligations across the team schedule to meet requirements for customers with support contracts Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting
Requirements
- Teradyne Defense and Aerospace system and product knowledge required
- 5+ years experience in Automated Test Equipment industry
- Experience in installation and maintenance of complicated electronics test equipment
- Demonstrated skills in mentorship and communication
- Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired.
Nice To Haves
- Experience managing teams preferred
Responsibilities
- Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support
- Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting
- Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations
- Balance contractual obligations across the team schedule to meet requirements for customers with support contracts
- Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps
- Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
