Field Service Manager- Houston, Texas

Danaher

2d • $110,000 - $130,000 • Remote

About The Position

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Field Service Manager will lead a team of Field Service Engineers and Field Supervisors in meeting established goals and objectives.
This position reports to the Service Area Director, Western Region and is part of Field Technical Service located in North America and will be fully remote. Selected candidate must reside in Houston, Texas.
In this role, you will have the opportunity to:
Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with the sales team
Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload
Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
The selected candidate will possess the following:
Knowledge of customer relationships and customer satisfaction methodologies
Working knowledge of field customer support, service contracting, and all its related sub fields

Requirements

• Associate’s degree with 5+ years of relevant experience
• A minimum of 3 years’ experience in people management of direct reports
• Ability to travel up to 20% within Houston, Texas.

Nice To Haves

• Previous 5+ years’ experience managing people.
• Knowledge of the medical diagnostic industry - specifically its trends, pitfalls and challenges
• Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation

Responsibilities

• Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with the sales team
• Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
• Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
• Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload
• Manage and resolve high-pressure customer issues, including product performance issues and technical escalations

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees