Field Service Manager

Otis Elevator Company • Miramar, FL

112d • Onsite

About The Position

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for Downtown Miami, FL.

Requirements

• 5+ years of industry experience
• Proven experience working with a team of technicians
• Leadership experience is essential
• Experience in the elevator industry is required
• Excellent communication and leadership skills
• Ability to thrive in a highly team-oriented and dynamic environment
• Strong computer and technology skills, along with business acumen
• Passion for delivering exceptional customer service
• Travel within your territory is required; a valid driver's license is necessary for your area

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Benefits

• The chance to work for an industry-leading brand with an historic legacy
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits, as well as adoption assistance
• Tuition reimbursement program
• Spot performance bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing