DXP Enterprises-posted 4 months ago
Full-time • Mid Level
Richmond, CA
1,001-5,000 employees
Merchant Wholesalers, Durable Goods

We are seeking an experienced and driven Field Service Manager to lead and manage our Northern California Field Service department. The ideal candidate will have a strong background in pump repair and rotating equipment, coupled with proven leadership abilities. This role requires a proactive individual capable of building customer relationships, driving service business, and ensuring the successful completion of service jobs.

  • The Service Manager must be willing to work 50-70% billable hours monthly or bring in Pump Repair business by building customer relationships.
  • Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on successful completion service jobs.
  • Continually improves and develops standards for the Service Department.
  • Administers safety, technical, and process training as required for department.
  • Organizes shop to accomplish operational goals and advises Customer Service Manager on staff requirements.
  • Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements.
  • Works with Sales Professionals to prepare technical proposals and support customer needs.
  • Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field.
  • Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals.
  • Must be hands-on Manager with extensive knowledge of Pump Repair.
  • Minimum of 7-10 years of experience in pump and/or other rotating equipment.
  • Demonstrated experience in employee management.
  • Proven ability to motivate a team, hold team members accountable, and accomplish goals.
  • Medical
  • Dental
  • Vision
  • Flexible Spending
  • 401(k)
  • Paid holidays
  • Life and Disability Insurance
  • Additional supplemental products
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