Field Service Manager (Western US Region)
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About The Position
The Manager, Field Service reporting to the Director, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis. The Field Service team is frequently the face of Outset to our customers. In addition to delivering an exceptional customer experience, the Field Service team is responsible for equipment installation, repair, ongoing preventative maintenance, and in-service support for Outset’s dialysis system. The customer oriented, hands-on leader will provide first-class support to the customer while effectively managing a team of US based Field Service Engineers. This role will provide support and guidance to customers as well as Field Service Engineers ensuring timely and quality resolutions to issues and manage repair escalations ensuring downtime is kept to a minimum. This role will interface professionally with our Sales & Clinical Teams, Customer Staff as well as patients and will be one of the key faces of Outset. They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary.
