Field Service Manager, Heavy

Altorfer CAT • East Peoria, IL

13d

About The Position

Team manage & dispatch Field Service department consisting of 15 field technicians, and 2 Lube Technicians.
Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
Demonstrate strong customer communication & developmental skills as well as the ability to manage and motivate a large, diverse workforce.
Work with field personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice
Develop long range plans and budgets for growing the service business.
Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
Perform other duties as assigned.

Requirements

• 2-4 year college degree in business or 2 years’ experience in service related setting, Caterpillar Heavy Equipment experience necessary.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast paced environment and willing to work extra hours when needed. Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Experience in DBS, SIS, Vision Link, Service & Equipment Link networks is recommended.

Responsibilities

• Team manage & dispatch Field Service department consisting of 15 field technicians and 2 Lube Technicians.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication & developmental skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with field personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice
• Develop long range plans and budgets for growing the service business.
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Perform other duties as assigned.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree