Field Service Manager (FIELD REMOTE TX)

PerkinElmer • Oklahoma City, OK

78d • $95,680 - $120,000 • Remote

About The Position

The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. Reporting to the Director of Field Services, this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions, works through challenges alongside the team, and keeps things aligned with business goals - including service quality, revenue growth, and employee development.

Requirements

• Bachelor's degree in business administration or equivalent combination of education and experience and 6 years of related experience in field service management OR
• Associates degree in Business Administration or equivalent combination of education and experience and 8 years of related experience in field service management
• Ability and willingness to travel
• Valid driver's license
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals.

Nice To Haves

• Proficient in Microsoft Suite.
• Ability to interpret business reports (P/L).
• Familiarity with ServiceMax, SAP, PowerBI, Strategic hiring/interviewing skills, Project Management Skills, Presentation Skills.

Responsibilities

• Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements.
• Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions.
• Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization.
• Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI's.
• Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships.
• Integrate product and service initiatives with resource deployment.
• Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.
• Recruit, hire and retain top talent. Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions.
• Coach and motivate. Expand ways to overcome service business challenges and improve performance.
• Train and develop. Identifies ongoing team training to address service support improvement opportunities to reduce costs and maximize profitability.
• Manage performance issues.
• Drives succession planning through active support and deployment of the performance management process.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Benefits

• Annual compensation range of $95,680.00 to $120,000.00.

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees