Field Service Manager (FIELD REMOTE TX)

PerkinElmer

84d • $95,680 - $120,000

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. Reporting to the Director of Field Services, this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions, works through challenges alongside the team, and keeps things aligned with business goals — including service quality, revenue growth, and employee development.

Requirements

• Bachelor’s degree in business administration or equivalent combination of education and experience and 6 years of related experience in field service management OR Associates degree in Business Administration or equivalent combination of education and experience and 8 years of related experience in field service management.
• Ability and willingness to travel.
• Valid driver’s license.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals.

Nice To Haves

• Proficient in Microsoft Suite.
• Ability to interpret business reports (P/L).
• Familiarity with ServiceMax, SAP, PowerBI.
• Strategic hiring / interviewing skills.
• Project Management Skills.
• Presentation Skills.

Responsibilities

• Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements.
• Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions.
• Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization.
• Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s.
• Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships.
• Integrate product and service initiatives with resource deployment.
• Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.
• Recruit, hire and retain top talent.
• Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions.
• Coach and motivate.
• Expand ways to overcome service business challenges and improve performance.
• Train and develop.
• Identify ongoing team training to address service support improvement opportunities to reduce costs and maximize profitability.
• Manage performance issues.
• Drive succession planning through active support and deployment of the performance management process.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Benefits

• Annual compensation range of $95,680.00 to $120,000.00.
• Equal opportunity employer.
• Commitment to a culturally diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees