Field Service Manager Branch

Crown Equipment Corporation•Staunton, VA

79d

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.Job Posting External

Requirements

High school diploma and prior experience as a Field Service Technician
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver's license, good driving record, and the ability to safely operate lift trucks

Nice To Haves

Prior experience as a Dispatcher and/or Supervisor preferred

Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
Ensure safety practices.
Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel.
Counsel direct reports.
Maintain good customer relations and improve customer retention.
Maintain direct contact with current or prospective customers.
Resolve complaints.
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business.
Administer Company goals and policies.
Maintain paper flow, records, and reports.