Field Service Lead

Solventum • Usa, HI

15d • Onsite

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Field Service Representative Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Requirements

• High School Diploma/GED or higher
• Requires a minimum of 5 years of work experience in a customer facing or service-related field
• Minimum 2 years of supervisor experience
• Current, valid Driver’s License

Nice To Haves

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Intermediate experience with Microsoft Office & iOS applications
• Ability to work with minimal supervision
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills

Responsibilities

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
• Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
• Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
• Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Performs and coordinates inventory control on assets, parts, disposables, and supplies.
• Contacts customers regarding coordination of delivery and retrieval return of products
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
• Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment.

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees