Field Service Lead Technician

Crown Equipment Corporation•Provo, UT

1d•Onsite

About The Position

Crown Equipment Corporation is one of the world's largest lift truck manufacturers, providing local support globally with over 15 manufacturing facilities and 500+ retail locations in 80+ countries. They offer a variety of material handling equipment, fleet management solutions, warehouse products, and support services. Crown emphasizes its employees as the driving force behind its success, fostering a culture of passionate people and inspired innovation. The company invests in employee professional goals, training, development, and competitive compensation packages, noting that over 1,000 employees have reached a 25-year milestone. Crown is seeking knowledgeable, customer-focused auto, diesel, aircraft, or forklift technicians to join their team.

Requirements

2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks

Nice To Haves

Prior Company experience as a Field Service Technician
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
Technical degree, welding experience, and knowledge of various types of testing equipment preferred
Good written/verbal communication, interpersonal, organizational, and motivational skills

Responsibilities

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
Confer with customers and communicate issues to branch management. Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
Complete necessary paperwork.