Field Service Intro Representatives (Experienced or Senior)

Boeing • Seattle, WA

122d • $86,700 - $117,300 • Remote

About The Position

Boeing Commercial Airplanes is looking for Field Service Intro Representatives (Experienced or Senior) to support our airline customers at our customer facility in Seal Beach, California or Seattle, Washington offices. In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others. Selected candidate will be required to work onsite with the possibility of telecommuting in between assignments in Seal Beach, CA or Seattle, WA. Our teams are currently hiring for a broad range of experience levels including; Experienced or Senior Level Field Service Representative.

Requirements

• Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
• 3+ years of experience understanding and communicating technical issues.
• 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.).
• Must hold or ability to obtain and maintain a valid travel passport.
• Ability to travel internationally up to 75%.
• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

Nice To Haves

• 5+ years of related work experience or an equivalent combination of education and experience.
• 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred.
• 5+ years of experience using strong verbal and written communication skills.
• 3+ years of experience coordinating technical solutions for airline customers.
• Prefer prior experience in a Customer Support organization.
• Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting.

Responsibilities

• Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
• Provide technical & operational product data to Boeing organizations.
• Extensive travel is required; multiple / continuous short-term assignments.
• Communicate effectively with all levels of managements and customers.
• Be on call 24 hours per day, 7 days per week, as the job requires.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree