Field Service Installer

The Building Center Inc•Pineville, NC

18d•Onsite

About The Position

The Field Service Installer is responsible for performing on-site service work, adjustments, and punch-out tasks related to Installed Sales projects. This role focuses on quality workmanship, customer satisfaction, and efficient resolution of service items including doors, windows, hardware, and related components. The Field Service Installer represents The Building Center in the field and plays a critical role in maintaining quality standards and customer confidence.

Requirements

2+ years of experience in door, window, or finish carpentry installation preferred.
Strong working knowledge of doors, windows, hardware, and adjustment techniques.
Ability to troubleshoot and resolve installation issues.
Valid driver’s license and ability to travel to jobsites.
Ability to liftt carry, and use tools safely.
Craftsmanship and attention to detail
Problem-solving
Customer service professionalism
Reliability and accountability
Safety awareness

Responsibilities

Perform installation, repair, and adjustment of doors, windows, hinges, locksets, trim, and related components.
Complete punch-list items efficiently and to quality standards.
Identify root causes of service issues and recommend corrective actions.
Arrive prepared with required tools, materials, and work order details.
Maintain a clean, safe, and professional jobsite.
Follow company safety and quality standards.
Communicate clearly with customers regarding work being performed.
Communicate job status, issues, or additional needs to the Field Service Coordinator.
Document work performed, materials used, and completion details.
Identify items requiring escalation or follow-up.
Ensure work meets company quality standards and customer expectations.
Provide professional and courteous interaction with homeowners and builders.
Support a positive brand image for The Building Center.
Provide feedback on recurring service issues or product concerns.
Support process improvements to reduce future service needs.
Participate in training and skill development as required.