Field Service Installation Technician

Benchmark Tool and Supply•Raleigh, NC

1d•Onsite

About The Position

The Field Service Installation Technician is responsible for the on-site installation, calibration, support, and troubleshooting of machine control systems on heavy construction equipment used in the excavation and civil construction industries. This role serves as a key technical resource for customers and internal teams by ensuring installations are completed accurately, systems perform to specifications, and customers receive timely, professional field support. The ideal candidate combines strong mechanical and electrical aptitude with a customer-first mindset, the ability to work independently in the field, and a commitment to high-quality workmanship. This position plays an important role in supporting customer uptime, system performance, and the overall success of Benchmark Tool & Supply’s machine control business.

Requirements

High school diploma or GED required.
Associate degree or technical training in electronics, diesel technology, heavy equipment technology, construction technology, or a related field preferred.
Experience installing, servicing, or supporting machine control, GPS, grade control, construction technology, or related heavy equipment systems preferred.
Working knowledge of mechanical, hydraulic, and electrical systems on heavy equipment.
Experience using hand tools, diagnostic tools, and electronic/electrical test equipment.
Basic to intermediate computer skills, including Microsoft Windows and common software applications.
Ability to read and interpret technical instructions, schematics, and installation documentation.
Strong troubleshooting, problem-solving, and organizational skills.
Ability to work independently, manage time effectively, and adapt in a fast-paced field environment.
Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
Valid driver’s license and ability to travel throughout the contiguous U.S.
Ability to work a minimum of 40 hours per week and, when needed, additional hours to support customer needs.

Nice To Haves

High school diploma or GED required.
Associate degree or technical training in electronics, diesel technology, heavy equipment technology, construction technology, or a related field preferred.
Prior experience with machine control, grade control, GNSS/GPS, or construction technology systems.
Welding and light fabrication skills.
Experience operating or working around excavation and earthmoving equipment.
Familiarity with field diagnostics, firmware/software updates, calibration, and technical reporting.
Ability to provide customer training and support after installation.
Commitment to continuous learning and staying current with new hardware, software, and industry technology.

Responsibilities

Install machine control systems and related components on a variety of heavy equipment in accordance with company and manufacturer standards.
Perform system setup, testing, calibration, and post-installation verification to confirm proper operation and quality performance.
Diagnose, troubleshoot, and resolve mechanical, electrical, hardware, software, and connectivity issues in the field and in the shop as needed.
Provide service, repair, maintenance, and technical support for installed systems in a timely and professional manner.
Deliver basic operator and end-user instruction to customers on system functionality, care, and best practices.
Accurately document installs, service activity, test results, parts usage, and customer interactions through required service reports and paperwork.
Communicate effectively with management, sales, and support teams regarding installation status, service issues, customer concerns, and opportunities for improvement.
Maintain a high level of professionalism and customer service while representing Benchmark Tool & Supply at jobsites, customer locations, and company events.
Manage workload, schedule, tools, equipment, and travel efficiently with limited supervision.
Support demonstrations, field evaluations, and other customer-facing technical activities when needed.
Continuously build knowledge of new machine control products, equipment platforms, and evolving construction technology solutions.